Philippine Call Centers
Without a doubt, the Philippines is one of the most sought-after destinations for call center outsourcing. It’s considered the largest outsourcing industry in the world, generating annual revenue north of $25 billion. The Philippine economy has been rapidly growing in recent years thanks to a talented workforce with a high percentage of college graduates, access to the latest call center technology, and a substantial English-speaking population.
The Call Center Industry in The Philippines
The Philippine business process outsourcing (BPO) industry is one of the driving forces of the nation’s economy. Over the past decade, there has been substantial investment in training and infrastructure to support the growing call center marketplace. As more and more companies are trusting contact centers in the Philippines with their outsourcing needs, agents are receiving unmatched experience in virtually every vertical and service.
Government tax incentives for the BPO industry and a low cost of living has helped keep costs down, allowing call center companies to offer services at a savings of up to 70% compared to US-based centers.
The Call Center Workforce in the Philippines
The vibrant call center industry in the Philippines has made a fruitful career as an agent both viable and enticing. Agents in the Philippines take pride in their work, and frequently choose to pursue a college education to perform at the highest possible level.
English is one of the official languages of the Philippines, and over 70 million Filipinos speak it. Additionally, Filipino workers tend to speak English with a low accent, making them exceptional representatives for companies based in the US and Canada.
Despite being located on the other side of the globe, the influence of the United States is strong in the Philippines, and the agents have a deep understanding of North American culture and social norms. This alignment minimizes communication barriers and misunderstandings.
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Quick Facts: Philippine Outsourcing
| Average Cost Savings | 70% |
|---|---|
| Market Maturity | Established |
| Regions | Offshore, Asia and the Pacific |
| Population | 100,981,437 |
| Area | 120,000 sq. miles |
Major Outsourcing Cities in The Philippines
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Manila | 14h 27m | 16h 47m | 17h 31m | |
| Cebu City | 14h 34m | 17h 09m | 17h 59m | |
| Quezon City | 14h 27m | 16h 46m | 17h 03m | |
Industry Experience
Our Philippine outsource call centers have direct experience in the following industries:
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