Salvadoran Call Centers
El Salvador is an excellent choice for nearshore business process outsourcing (BPO) services. The Central American nation’s call center partners are well-equipped to handle your customer service, sales, and lead generation needs. El Salvador can offer high-quality customer experiences from a diverse and skilled pool of front-line agents.
Within close proximity to the United States, El Salvador provides ease of access for call center partners, with domestic flights from the U.S. in under three hours. This convenience affords your leaders the flexibility and visibility to oversee strategy and training without hampering operational costs. El Salvador call centers are 50-60% more affordable than U.S. or European BPO agencies.
El Salvador is an emerging choice for BPO services due in large part to an exceptionally skilled pool of bilingual agents with strong ties to U.S. customs and culture.
The Call Center Industry in El Salvador
El Salvador has seen tremendous growth over the last decade, specifically across the BPO industry, with many Fortune 500 companies locating their call center operations within major national cities, such as San Salvador.
The national government has created a variety of incentive programs for growing the core competencies of local BPO vendors across hospitality, travel, telecom, technology, and retail.
El Salvador offers a well-developed national infrastructure, including advanced broadband and telecom services. Further, to support an easy transition for domestic partnerships, El Salvador has adopted the U.S. dollar as the official national currency.
The Call Center Workforce in El Salvador
El Salvador is well-known for the affability and warmth of their residents — but beyond that, many Salvadoran workers hold strong connections to the United States, as many have spent time or even lived abroad in North America.
With a large pool of expatriates with strong cultural ties to the United States, El Salvador offers a highly-skilled and seamless workforce that boasts neutral accents in both English and Spanish. Salvadoran workers are also commonly commended for their industriousness and efficiency.
In addition, El Salvador has created a cultural affinity for advancing worker skills through education and incentive programs, with over 150,000 Salvadorans currently enrolled in advanced or technical education programs.
Quick Facts: Salvadoran Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Nearshore, Central America |
| Population | 6,486,205 |
| Area | 8,124 sq. miles |
Major Outsourcing Cities in El Salvador
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| San Salvador | 05h 45m | 04h 23m | 04h 39m | |
| Santa Ana | 05h 42m | 04h 21m | 04h 38m | |
| San Marcos | 05h 46m | 04h 23m | 04h 39m | |
Industry Experience
Our Salvadoran outsource call centers have direct experience in the following industries:
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