Without question, the nearshore is one of the most exciting areas for call center outsourcing. Fueled by a decline in the popularity of offshore outsourcing, a growing need for geo-redundancy, and massive government investment in the industry, Central and South America are quickly becoming the go-to destination for American and Canadian companies seeking a quality BPO partner at a cost savings.

Benefits of Nearshore Call Centers

Nearshore outsource call centers offer many important benefits, including:

Geographic proximity, meaning easier travel and management
Similar time zones to North America
Exceptional English, Spanish and Portuguese speakers
Massive private and government investment in training, facilities and infrastructure
Superior cultural alignment with the US and Canada

We Have Outsource Call Center Partners in these Nearshore Countries

The nearshore is rapidly becoming one of the top choices for call center outsourcing.
These call centers offer top customer service and easy travel and management.

Emerging market: these countries are rapidly becoming top destinations for call center outsourcing.

Hot market: these countries are the most popular destinations in the region.

Country	Top Languages	Average Costs
Mexico	English, Spanish	$$
El Salvador	English, Spanish	$$
Jamaica	English	$$
The Dominican Republic	English, Spanish	$$
Guatemala	English, Spanish	$$
Costa Rica	English, Spanish	$$$
Panama	English, Spanish	$$
Hot Market Belize	English, Spanish	$$
Hot Market Colombia	English, Spanish	$$
Puerto Rico	English, Spanish	$$$
Honduras	English, Spanish	$$
Hot Market Nicaragua	English, Spanish	$$
Hot Market Emerging Market Guyana	English	$$
Peru	English, Spanish	$$
Argentina	English, Spanish, French, German	$$
Chile	English, Spanish	$$
Paraguay	English, Spanish	$$
Uruguay	English, Spanish	$$
Brazil	English, Spanish, French, Portuguese	$$
Dominica	English, French	$$
The Bahamas	English	$$
Grenada	English	$$

The Nearshore BPO Industry

The nearshore call center outsourcing industry is booming thanks in part to both private and public investment. Many major companies have been opening massive BPO facilities throughout the region, thanks in part to tax incentives and government investment in infrastructure. Outsourcing is considered an important export, and is being treated as a priority for many nations.

Top Languages Available in Nearshore Call Centers

Our BPO partners in the nearshore can provide voice and non-voice services in the following languages:

The Call Center Workforce in the Nearshore

Call center work is considered an honorable career in nearshore countries, with clear paths for both professional and financial advancement. English is an official language in many countries, and is taught extensively in primary and secondary schools. Additionally, agent training programs are available throughout the region to allow residents to hone their language skills to excel at the craft.

Central and South America also have a close alignment with North American culture. Many of the agents have spent extended time in the United States and Canada, positioning them for unmatched success in their call center career.