Guyanese Call Centers
Guyana has been active in the business process outsourcing (BPO) sector for little more than a decade, but at the brink of a potentially transformational economic upswing, many call center leaders are considering the benefits of relocating call center services sooner rather than later.
With a large influx of oil production and discovery wells off the North Atlantic shore, economists expect the nation’s GDP to more than triple over the next five years.
With greater resources to invest in growing internal infrastructure, the Guyanese government is ready to pair their cost-effective services with emerging innovation to attract outside call center investment.
The Call Center Industry in Guyana
ExxonMobil, in partnership with the Guyanese government, is standing on the cusp of potentially game-changing revitalization to the local economy, with the potential for billions of dollars of funding straight to the local governments, much of which will be earmarked for improving business sector amenities.
If all goes well, Guyana can emerge in the region as a financially powerful market for outsourcing services. The South American country already boasts a variety of tax incentives that are perfect for business investment, including a flat business tax rate, tax holidays, and simple repatriation of profits for outside investors.
In addition, the country benefits from inclusion in both Caribbean and South American free-trade agreements, which allows for billions in exports to traverse across their country.
The Call Center Workforce in Guyana
Guyana not only offers one of the most affordable workforce rates in the region — but also one of the more educated labor pools in all of Latin America, with literacy rates in the upper-90th percentile.
This concentration of talented call center agents is largely due to the thriving academic region in Georgetown, the country’s national capital, and the surrounding metropolitan area. With the remnants of colonial British rule still apparent, the English-speaking population has easy access to several top-tier educational institutions, including the University of Guyana and the Guyana Technical Institute.
Call center agents in Guyana are highly articulate and offer tremendous voice clarity as native English speakers.
Quick Facts: Guyanese Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Emerging |
| Hot Market | Yes |
| Regions | South America, Nearshore |
| Population | 786,552 |
| Area | 83,000 sq. miles |
Major Outsourcing Cities in Guyana
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Georgetown | 09h 34m | 06h 32m | 05h 34m | |
| Linden | 09h 37m | 06h 37m | 05h 40m | |
| New Amsterdam | 09h 41m | 06h 39m | 05h 40m | |
Industry Experience
Our Guyanese outsource call centers have direct experience in the following industries:
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