Indian Call Centers
India has long been the standard-bearer for quality business process outsourcing (BPO) services, and with good reason.
Holding a strong reputation for cost-effective call center support across industries is not enough. India has kept the title as the world’s most notorious offshore destination because it consistently delivers high-quality results.
India was one of the first nations to epitomize the business benefits of call center partnerships, which is why more and more global organizations choose to trust Indian call centers to deliver exemplary service to their customers and drive business value for organizations.
Consider the advantages of leveraging offshore call centers in Pakistan and India for proven performance and expertise.
The Call Center Industry in India
In an effort to drive greater corporate efficiency and drive down total costs, many international companies relocated their BPO services to India, as access to human capital and IT infrastructure allowed companies to scale operations and save money at a tremendous rate.
Doubling down on this economic success, the Indian government has continued to support offshore outsourcing with tax incentives and tariff reductions to help entice international organizations. The national government has also invested heavily in software technology parks to strengthen the national infrastructure with the latest and greatest telecom facilities.
This national commitment to growing offshore services has given India the inside track over other locations, as India offers perhaps the most state-of-the-art call center facilities in the world.
The Call Center Workforce in India
Quality call center agents are likely India’s single biggest advantage over every other outsourcing region in the world. India’s call center workforce is largely made up of young, college-educated agents, with strong technical backgrounds and extensive real-world expertise.
Call center workers in the region are even accustomed to working nights to align with the time zones their services are allocated for. This gives domestic organizations a ready-made staff of agents that can deal with call spikes and complex customer issues at the precise time they arise.
India is fueling this advantage long-term, as the country churns out more and more savvy, well-educated agents across local universities and training facilities to service all industry verticals, including IT, software development, customer service, retail, and more.
Quick Facts: Indian Outsourcing
| Average Cost Savings | 70% |
|---|---|
| Market Maturity | Established |
| Regions | Offshore, Asia and the Pacific |
| Population | 1,326,093,247 |
| Area | 1,269,345 sq. miles |
Major Outsourcing Cities in India
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Mumbai | 17h 18m | 16h 37m | 16h 07m | |
| New Dehli | 15h 53m | 15h 28m | 15h 08m | |
| Bengaluru | 17h 55m | 17h 35m | 17h 08m | |
Industry Experience
Our Indian outsource call centers have direct experience in the following industries:
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