Japanese Call Centers
Business growth in Japan is steadily rising, as the world’s third-largest economy behind the US and China works tirelessly to bridge that economic gap. As an emerging industry of focus, business process outsourcing (BPO) in offshore markets offers Japan as the perfect solution for organizations looking to reduce costs and elevate the service of their call center agents.
Japan is called the gateway to the Asian market, with more than 125 million active consumers. In addition, 90% of Japanese residents are online – a higher rate than anywhere in the world – and Japanese is a top-five most used language on the internet.
This indelible connectivity to the larger world, technically savvy residents, and an increasing cultural affinity with the US has made Japan an attractive call center destination to consider.
The Call Center Industry in Japan
Entering into the APAC call center market would be a challenge for any country, but, with Japan’s highly developed national infrastructure, the transition to global player seems like a foregone conclusion.
Featuring well-developed transit and transportation, from roadways, railways, airports, and harbors, Japan is already a global thoroughfare. And with peerless telecommunication technologies, Japan’s global reach is as strong as any offshore market in the world.
Japan also offers expedited business establishment via the Japanese External Trade Organization (JETRO), which is a non-profit entity that supports business services to organizations looking to expand to Japan. Many business development timelines can have a new operation up and running in as little as two weeks.
The Call Center Workforce in Japan
The cultural reputation of Japanese workers is one of focused loyalty and skillful service. The national workforce offers wide-ranging expertise and a culture of ongoing skill development. This attention to detail and technical savvy has made Japanese workers some of the most coveted in the world.
In addition, Japan is an exceptionally educated society, with one of the highest per-capita allotments of higher education institutes in the world. The small island nation has hundreds of universities that directly serve the evolving needs of future call center operations and their agents.
The offshore call center industry will be well served by Japan’s growing population of results-driven citizens to serve their customers and develop diverse, omnichannel experiences.
Quick Facts: Japanese Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Offshore, Asia and the Pacific |
| Population | 126,467,461 |
| Area | 145,920 sq. miles |
Major Outsourcing Cities in Japan
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Tokyo | 10h 48m | 13h 07m | 14h 01m | |
| Osaka | 11h 16m | 13h 30m | 14h 20m | |
| Fukuoka | 11h 49m | 13h 55m | 14h 41m | |
Industry Experience
Our Japanese outsource call centers have direct experience in the following industries:
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