South African Call Centers
Call centers in Africa offer a desirable combination of language diversity and low costs.
Located at the southern tip of the African continent, South Africa is one of the world’s emerging markets for business process outsourcing. With steady economic growth and reputation as the most developed nation in Africa, South Africa has already been entrusted with business process outsourcing for some of the world’s biggest global brands, including IBM, Siemens, and Deloitte.
The Call Center Industry in South Africa
The South African government has made sharp goals to reduce national poverty and advanced the already growing middle class by diversifying the industries their population can serve. This is why so much focus has been put toward international investment for call center operations.
The South African government has created numerous financial and tax regulations to ease the barrier of entry for outside investors to bring call center services to South Africa, which include subsidies and loan programs designed to entice business relocation.
In addition to the attractive, pro-business features, South Africa has already created a modernized infrastructure that is readymade to support any and all industries, from telecom and manufacturing to customer service and hospitality.
The Call Center Workforce in South Africa
One of the biggest advantages in South Africa is their labor force. With a national literacy rate in the high 90s, call center agents can offer exceptional clarity and customer service right away. In addition, South Africa has led the charge internationally as an early adopter of remote workforces, meaning many educated South African workers are already well-versed in the demands and processes of an outsourced role.
This has created low call center agent attrition, with staggeringly low rates of absenteeism. Call center agents also exemplify the cultural norms of the U.S. and Europe, making them a cost- and service-effective resource for call center leaders looking for offshore destinations with reliable outsourcing agents.
Major Outsourcing Cities in South Africa
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Johannesburg | 21h 35m | 17h 53m | 16h 27m | |
| Cape Town | 20h 59m | 17h 28m | 16h 06m | |
| Durban | 22h 09m | 18h 27m | 17h 02m | |
Industry Experience
Our South African outsource call centers have direct experience in the following industries:
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